Retail Operations Business Analyst, Electricity Markets
3 weeks ago
We are seeking a highly motivated and detail-oriented Retail Operations Business Analyst to support our growing Commercial Operations team at Tesla.
About the RoleThis is an exciting opportunity to develop your professional skills in a rapidly evolving sector. You will work closely with multiple departments, including Engineering, Customer Support, Compliance, Finance, and external stakeholders, to help optimise processes and drive efficiency across our operations.
Key Responsibilities- Assist in the day-to-day operations of both business-to-business (B2B) and business-to-consumer (B2C) retail activities, with a focus on customer account management, data accuracy, and service order execution.
- Support projects related to customer account data, service orders, and operational improvements, helping track progress and ensuring tasks are completed in a timely manner while gaining exposure to project management best practices.
- Assist in cross-functional projects by working closely with teams such as Engineering, Compliance, Finance, and Customer Support to support the development and implementation of processes that enhance operational efficiency within the retail business unit.
- Support the review and maintenance of existing standard operating procedures by identifying potential areas for improvement and contributing ideas for process enhancements under the guidance of senior team members.
- Currently pursuing or recently completed a Bachelor's degree in a relevant field, such as Business, Engineering, Computer Science, or a related discipline.
- A minimum of 1 year of experience in an operational role, preferably within the technology or energy sector.
- Strong ability to build and maintain positive, cooperative working relationships across multiple functions and teams.
- Self-driven, goal-oriented individual with a proactive attitude, capable of following instructions while challenging the status quo to drive innovation.
- Exceptional attention to detail, with a commitment to accuracy in data management and documentation.
- Technologically adept, with a strong proficiency in Microsoft Office applications, particularly Excel. Experience with data analysis (i.e. SQL) or process improvement tools is a plus.
- Ability to thrive in a fast-paced, dynamic environment with strong organisational skills to manage multiple priorities and deadlines effectively.
- Fluent in English, with excellent written and verbal communication skills.
The estimated salary for this role is $85,000 - $115,000 per annum, depending on experience and qualifications.
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