Performance Lead

3 weeks ago

Sydney, New South Wales, Australia Suncorp Group Full time

About the Role:

We are seeking a highly skilled Performance Lead to join our team at Suncorp Group. As a Performance Lead, you will be responsible for the overall performance of our Home Claims suppliers, managing our supply chain through effective monitoring, driving accountability, and leading strategic partnerships to deliver quality outcomes for our customers and alignment to our purpose.

Key Responsibilities:

  • Establish and maintain strong relationships with specialist suppliers, acting as the primary contact point for key external stakeholders.
  • Manage supplier cost, timeliness, customer, quality, and operational results, leveraging the Performance Framework to identify and drive improvements.
  • Provide recommendations to develop existing frameworks to uplift the Home Claims strategy for end-to-end supply-chain management.
  • Drive adherence of Governance and Control Frameworks, ensuring appropriate data security, WHS, external conduct, and disaster recovery policies are in place.
  • Ensure suppliers and internal teams are operating in alignment with contract terms and conditions, including managing enforcement action and dispute resolution where required.
  • Lead the delivery of supplier risk assessments and audit activities, including the facilitation of audit meetings, the review of outcomes, and provision of advice.
  • Contribute to driving team and broader Home Claims priorities through the identification and leadership of program of work initiatives.
  • Develop supplier capability through coaching and training (Governance Frameworks, Code of Practice, vulnerable customers, contractual expectations, PDS refreshers, process, and system changes, etc).
  • Support the Event Response Plan through management of supplier capacity, promoting alignment to procedures, and providing ad-hoc performance coaching where required.
  • Engage a wide variety of internal stakeholders, including Legal, Risk, Technology, Assessing, Claims, and Data teams.
  • Advocate the deployment of change and technology implementation across the supply chain, including delivery of effective and communications to suppliers and impacted teams.
  • Provide specialist support to Claims Procurement in the negotiation of contracts and pricing during supplier renewals, onboarding, and benchmarking activities.
  • Identify opportunities to refine the specialist supply chain panel, providing improved fulfilment options to customers.
  • Leverage data to summarise share insights to deliver actionable recommendations to streamline claims processes, improve supplier performance, and service delivery.

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