Senior Technical Support Specialist

3 days ago

Canberra, ACT, Australia beBeeFieldTechnician Full time $90,000 - $120,000
Job Description

This position plays a key role in providing technical support to customers and ensuring their satisfaction. As a Field Service Technician, you will be responsible for servicing customer sites, troubleshooting equipment, and implementing solutions to minimize downtime.


The ideal candidate will possess excellent problem-solving skills, be able to work independently, and have a strong commitment to customer service.


Key Responsibilities
  • Service and maintenance of various equipment, including Honeywell and third-party systems.
  • Configuration, diagnosis, and repair of building services such as HVAC, BMS control, and Third-Party Systems.
  • Software load and configuration of Honeywell Systems and other systems as required.
  • Minor project management of service projects and small works, including high-level management of customer expectations and project milestones.
  • Carrying out hazard and risk assessments for all tasks.
  • Pre-sales support for implementation projects.
  • Guaranteeing customer satisfaction through direct liaison with client representatives, customers, and service recipients.

Required Skills and Qualifications
  • An appropriate Electrical, Mechanical, Electronic, or Mechatronic qualification is advantageous.
  • 4 years' proven background in the servicing and maintenance of technical equipment.
  • DDC experience: Knowledge of DDC and controls systems.
  • Electrical experience: Basic knowledge of electrical diagrams and electrical switching.
  • Instrumentation experience – Knowledge of instrumentation devices and control applications.
  • Knowledge of Computerised Maintenance Management systems and procedures.
  • Commissioning experience – knowledge of DDC / Mechanical plant.
  • NV 1 clearance essential.
  • Able to maintain Government security clearance if required.
  • You must obtain/maintain an appropriate security clearance for your customer sites.
  • You must hold a valid and unrestricted driver's licence.

Benefits

Honeywell offers a comprehensive benefits package, including competitive salary, paid time off, and opportunities for professional growth and development.


About This Opportunity

This is a full-time position that requires a strong commitment to customer satisfaction and technical expertise. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply.

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