Digital Case Manager
2 days ago
We are seeking an exceptional professional to join our team as a Digital Case Management Analyst.
This role requires strong analytical and problem-solving skills, with the ability to conduct in-depth fraud and scam investigations.
The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a team environment.
They will also have a proven track record of process improvement and be able to draw on their commercial acumen to drive business outcomes.
The ideal candidate will be customer-focused, with a passion for delivering high-quality results and exceeding expectations.
Responsibilities
- Conduct in-depth fraud and scam investigations to identify issues and breaches.
- Facilitate the provision of an efficient and high-quality service to internal and external customers.
- Work closely with stakeholders to provide recommendations to uplift standards, policies, strategies, and best practices.
- Respond to internal and external inquiries relating to external Fraud events.
- Prepare reporting and insights on all relevant quality control reviews and checks.
- Support customer experience improvement framework and strategies across Group Investigations and Fraud.
To be successful in this role, you will need:
- Proven experience in financial crime investigation.
- Excellent strategic thinking and analytical skills.
- Customer-driven approach with a focus on delivering high-quality results.
- Excellent written and verbal communication skills.
- Attention to detail with the ability to identify issues/breaches as they arise.
- Proven experience in process improvement.
As a valued member of our team, you can expect:
- A dynamic and inclusive workplace culture that promotes equity and respect.
- Opportunities for career growth and development.
- A competitive remuneration package.
- Access to training and development programs.
Entry level position available.
Employment typeFull-time employment opportunity.
Job functionManagement and manufacturing role.
IndustriesBanking industry.
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