Digital Case Management Expert
2 days ago
We are seeking an experienced professional to fill the role of Digital Case Management Analyst.
The successful candidate will be responsible for conducting in-depth investigations into fraud and scam cases.
This position involves providing a high-quality service to both internal and external customers, working closely with stakeholders to identify opportunities for improvement and implementing solutions.
Responsibilities include:
- Responding to inquiries relating to external Fraud events
- Preparing reporting and insights on quality control reviews and checks
- Supporting customer experience improvement frameworks and strategies
To be successful in this role, you will require:
- Proven experience in financial crime investigation
- Excellent strategic thinking and analytical skills
- A customer-driven approach
- Excellent verbal and written communication skills
- Attention to detail
- Proven experience in process improvement
NAB values diversity and inclusivity in the workplace, providing a welcoming environment where everyone can thrive.
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