Digital Case Management Expert
1 day ago
Job Summary:
We are seeking an experienced Digital Case Management professional to join our team. The ideal candidate will have a proven track record of conducting in-depth fraud and scam investigations, facilitating efficient and high-quality services to internal and external customers.
Key Responsibilities:
- Conduct thorough fraud and scam investigations
- Facilitate efficient and high-quality services to customers
- Work closely with Service Portfolio Leads to provide recommendations on standards, policies, and best practices
- Respond to inquiries relating to external Fraud events
- Prepare reporting and insights on quality control reviews
- Support customer experience improvement framework and strategies
Requirements:
- Proven experience in financial crime and fraud investigations
- Excellent strategic thinking and analytical skills
- Customer-driven approach with commercial acumen
- Excellent verbal and written communication skills
- Attention to detail with ability to identify issues/breaches
- Proven process improvement skills
What We Offer:
- A diverse and inclusive work environment
- An opportunity to work on challenging projects
- A competitive salary and benefits package
About Us:
We are committed to providing an environment where you can grow and develop your skills. Our team is passionate about delivering high-quality services to our customers.
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