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Customer Engagement Director

2 weeks ago

Melbourne, Victoria, Australia RGIT Australia Full time
About the Role

We are seeking an experienced Customer Engagement Director to join our team at RGIT Australia. In this role, you will be responsible for managing a portfolio of client accounts across our customer base.

The ideal candidate will have previous experience in a Customer Success role or equivalent and will possess strong account management skills. They will be responsible for fostering long-lasting client relationships, delivering outstanding client experiences, and will be the key partner helping our valued clients achieve their strategic objectives and maximum value from their Retail Media Network.

Key Responsibilities

  • Developing and executing strategies to drive customer engagement and loyalty across Retailer accounts.
  • Building strong relationships with Retailers and Suppliers to understand their business operations, goals, and needs.
  • Providing expert advice and guidance to Retailers to help them maximize the value of our products and services.
  • Collaborating with cross-functional teams to ensure seamless delivery of our products and services to clients.
  • Staying up-to-date with the latest industry trends and developments to inform our product roadmap and service offerings.