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Ancillary Product Specialist

2 months ago

Brisbane, Queensland, Australia Virgin Australia Airlines Full time
About the Role

We're seeking a highly skilled Ancillary Product Specialist to join our team at Virgin Australia Airlines. As a key member of our commercial team, you will play a critical role in driving revenue growth and enhancing customer experience through our digital platforms.

Key Responsibilities
  • Optimize and increase digital conversion across our ancillary product portfolio by understanding shopping behaviors and influencing booking workflows.
  • Identify enhancements to ancillary products to strengthen the customer proposition and drive revenue growth.
  • Manage financial and operational performance to agreed specifications, ensuring alignment with business objectives.
  • Assist with onboarding new ancillary products and contribute to future merchandising strategy and development priorities.
  • Contribute to performance management reporting and actively seek opportunities to innovate with partners to improve guest experience, reduce costs, and create growth opportunities.
Requirements
  • 5+ years of experience in a digital or commercial role in the airline or travel industry.
  • Knowledge of best practice digital purchasing behavior and merchandising techniques to maximize conversion rates.
  • Ability to assess and develop opportunities to drive positive VA outcomes.
  • Demonstrated results in highly commercial environments.
  • Developing commercial awareness and business acumen.
  • Solid relationship and portfolio management skills.
  • Proven ability to build strong stakeholder relationships and navigate complex organizational accountabilities.
What We Offer
  • Heavily discounted air travel for you and your loved ones.
  • Flexible working arrangements, including work hours and work from home.
  • Discounts on travel insurance, car hire, accommodation, and experiences worldwide.
  • Hospitality, retail, technology, beauty services, and wellness discounts.
  • Wellness support, including the Converge digital wellbeing platform.
  • A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social, and financial.