Senior Store Operations Specialist

2 weeks ago

Canberra, ACT, Australia beBeeOperations Full time $90,000 - $120,000

Job Overview: The Store Operations Manager is a key role that oversees all aspects of store operations, ensuring exceptional performance, customer satisfaction, and operational efficiency.

Key Responsibilities:

  • Leadership: Provide clear direction and effective leadership to all store staff, ensuring alignment with company objectives and adherence to best practices.
  • Store Environment: Foster a positive and productive store environment through communication and support of corporate, regional, and field teams.
  • Store Resets: Participate in planning and executing store resets, ensuring all activities are completed in a timely and efficient manner.
  • Compliance: Ensure compliance with all relevant federal, state, local, and industry-specific regulations affecting store operations.
  • Cost Control: Monitor and control costs by identifying opportunities to reduce expenses, improve productivity, and enhance overall profitability.
  • Inventory Management: Oversee inventory control to maintain optimal stock levels and tight inventory turnover.
  • Procurement Collaboration: Work closely with procurement teams to ensure product availability, pricing accuracy, and competitive merchandising.
  • Market Intelligence: Regularly communicate with procurement and regional teams about market trends, product lines, and customer demands to keep inventory aligned with customer needs.
  • Operational Planning: Develop and implement monthly operational plans, ensuring alignment with regional goals and fiscal objectives.
  • Financial Performance: Monitor financial performance against set targets, tracking any variances and reporting on progress to the corporate office.
  • Regulatory Compliance: Stay informed about changes in tax, duties, and other regulatory factors affecting store operations.
  • Interdepartmental Communication: Facilitate communication between departments such as procurement, advertising, HR, and maintenance to ensure smooth operational flow.
  • Category Management: Work with Category Managers to refine product offerings, resolve merchandising issues, and suggest improvements, promotions, and pricing strategies.
  • Training and Development: Lead the training of store personnel on merchandising standards, product knowledge, customer service, and operational procedures.
  • Performance Evaluation: Track and report on staff progress, and provide recommendations for promotions or transfers.

Benefits: Promote a safe, clean, and welcoming environment for both staff and customers.

Future Growth Opportunities: Identify high-potential team members and develop them for future management roles.

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