
Portfolio Manager
2 weeks ago
The Client Relationship Manager plays a pivotal role in delivering exceptional service to clients by establishing and leading a high-performing team.
This position requires a strategic thinker with strong leadership skills, a client-focused mindset, and the ability to deliver operational consistency across a complex portfolio.
Key Responsibilities
- Partnering with Clients - Build strong relationships across the client organisation to ensure expectations are met.
- Managing Client Contracts - Establish account vision and strategy to deliver exceptional service.
- Team Management - Build a high-performing, motivated team by hiring top talent and providing regular feedback, coaching, and recognition.
- Operational Oversight - Implement technology and reporting systems to support service delivery.
Requirements
- Minimum of a Bachelor's degree in facilities management, lease management, business, or a related field; or 10+ years of experience in facilities, property management, hospitality, or a related industry.
Essential Skills
- Proficiency in property management systems and strong computer literacy.
- Experience in managing high-level client finances.
- In-depth knowledge of local occupational health and safety requirements.
- Proven ability to interpret and manage commercial contracts.
- Strong financial acumen, including budget management and financial analysis.
Preferred Skills
- Exceptional Communication - Demonstrates the ability to communicate effectively through verbal and written channels.
- Motivational Leadership - Inspires and motivates staff, fostering a positive workplace culture and developing high-performing teams.
- Innovative Thinking - Open to new ideas and willing to challenge the status quo to drive continuous improvement.
- Quality Focus - Ensures the highest standards in service delivery.
- Adaptability - Flexible in responding to rapidly changing situations.
- Resilience - Capable of effectively managing stressful situations.
- Integrity - Demonstrates high levels of ethics in all aspects of work.
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