Principal Industry Adoption Consultant
7 days ago
We are seeking a highly skilled Principal Industry Adoption Consultant to join our Technical Adoption Services team at AVEVA. As a key member of our team, you will play a critical role in guiding and accelerating our customers' technical software adoption journey with AVEVA.
Key Responsibilities- Develop strong technical relationships with customer implementation leaders, understanding their technology strategy and needs.
- Act as an advocate for the customer, bringing their voice to AVEVA.
- Provide industry technical expertise to translate intent into solutions.
- Identify features of purchased software that complement the technical direction and needs of the customer's continuing operations.
- Lead workshops and coaching sessions to guide the customer in using AVEVA products successfully to realize their use cases.
- Lead conversations to help focus the vision where AVEVA products add business value, at all customer levels.
- Lead strategic conversations with customers, working through use case discovery, positioning AVEVA software & infrastructure to address needs.
- Act as technical liaison to assigned customer accounts, working with CSMs & AMs, to maximize customer value and drive new business.
- Influence and drive adoption of AVEVA software and infrastructure through demonstrations and other promotional activities.
- Assist with risk vs. benefit analysis to help the customer understand ramifications of various deployment options.
- Mitigate risks by identifying obstacles to the attainment of goals and objectives, reviewing potential design and configuration issues, and reviewing operational practices and proposed changes.
- Accelerate technology adoption with expert guidance & service/training recommendations to broaden use of product functionality.
- Potentially deliver TAS and CES pre-packaged offerings to accelerate customer adoption and credit consumption.
- Drive innovation by providing early sight of product roadmaps and providing assistance with upgrade and lifecycle planning.
- Diagnose customer readiness for successful technology deployments/rollouts.
- Coordinate resolution of any technical blockers stalling customer journey or slowing adoption. Formulate remediation plans and lead execution in partnership with PAC, CSM and AM.
- Adoption and credit consumption, through increased software usage, expansion of software footprint and reduction in churn for customers receiving Industry Adoption Consultant interactions.
- Customer satisfaction for customers receiving Industry Adoption Consultant interactions.
- TAS revenue growth, with particular focus on growing ARR Services, for customers receiving Industry Adoption Consultant interactions.
- Technical Expertise – Level of depth in technical consultation that guides the customer towards successful understanding and adoption of AVEVA Plant SCADA.
- Change Management – Ability to understand the overall journey, identifying potential roadblocks, and proposing strategies to drive successful change.
- Customer Centricity - Prioritizing understanding and exceeding customer needs throughout engagement.
- Demonstrated Subject Matter Expert (SME) experience working with AVEVA Plant SCADA.
- Mining Industry Knowledge and experience is a must due to the nature of this role that will be heavily interacting and supporting our mining customers.
- Conversant on AVEVA technologies outside of primary technology and able to orchestrate SME activity on those technologies as necessary to assist customer in progressing towards their business outcomes.
- Knows how AVEVA technologies fit into customer tech stack.
- Comfortable with best practices, high levels of complexity, diagnosing customer readiness issues or adoption obstacles and prescribing solutions (reactive and preventative) that enhance customer journey and accelerate time to value.
- Effective communicator provides empathetic direction to customer (and AVEVA) on best course of action.
- Provide valued input to Sales and CSMs to develop and execute account strategy.
- Effective international collaboration.
- Capable of navigating AVEVA technical organization (Support, Portfolio, R&D, etc.).
- Capable of documenting and successfully communicating improvement opportunities conducive to action within BU/Portfolio/R&D.
- Bachelor level degree in technical field such as Computer Science, Computer Engineering, Electrical/Electrical Engineering.
- 5+ years performing technical support for AVEVA software of their specialty.
AVEVA is a global leader in industrial software, and we're committed to creating transformative technology that enables our customers to engineer a better world. As a Principal Industry Adoption Consultant, you'll have the opportunity to work with a talented team, develop your skills, and make a real impact on our customers' success.
We're an equal opportunity employer, and we value diversity and inclusion in our workplace. If you're a curious and collaborative person who wants to make a big impact through technology, we want to hear from you.
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