Customer Support Coordinator
2 days ago
At DFP Recruitment, we are seeking a highly skilled Customer Support Coordinator to join our team. As the first point of contact for participants, you will provide exceptional customer service and administrative support in a dynamic environment.
This role is ideal for someone with strong interpersonal skills, a passion for helping others, and excellent attention to detail. Your key responsibilities will include:
- Assisting with front-of-house support, guiding customers and addressing face-to-face enquiries.
- Managing participant matters by actioning planning tasks in line with the NDIS Act.
- Handling enquiries via phone, email, and the NDIA online support system.
- Coordinating appointments and ensuring office facilities are accessible for all participants.
- Conducting research, preparing reports, and maintaining accurate documentation.
- Receiving and logging complaints and feedback, ensuring appropriate follow-ups.
- Performing data entry and ensuring records are updated and accurate.
We are looking for an individual with:
- Candidate should have experience in providing customer service.
- Strong communication skills to interact with participants and stakeholders.
- Excellent organisation and administration skills to manage multiple tasks efficiently.
- Attention to detail to ensure accuracy in records and reports.
- A team-oriented mindset to collaborate and contribute positively within a team.
Please note that Australian citizenship is required for this role, and candidates must be able to obtain and maintain relevant clearances.
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Perth Customer Support Coordinator
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