Customer Experience Director

1 week ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $95,000 - $123,000

Job Overview

The Customer Service Manager is responsible for leading their department, creating a high-performing team that serves customers and communities effectively.

Key Responsibilities

  • Manage daily department operations, collaborating with store leaders to ensure excellent customer experiences and positive work environments.
  • Develop leadership skills through training and contribute to store performance.
  • Rostering to reduce wait times, improve pickup experiences, manage inventory, and ensure compliance.

About the Ideal Candidate

  • You will utilize customer service, communication, and planning skills to roster your team effectively and support seamless shopping experiences for customers.
  • Ability to engage in Everyday ACTs – Acknowledge, Care & Thank.
  • Commitment to safety by following correct processes in store.
  • Desire to lead department operations and provide day-to-day support to your team.
  • Ability to collaborate with others to achieve great outcomes and grow knowledge.
  • Awareness of your leadership style and desire to develop as a future leader.
  • Appreciation of cross-store collaboration to enhance the shopping experience.
  • Curious mindset to develop skills and capabilities for career advancement.

Benefits and Support

  • Opportunities for career growth through the Stores Leadership Pathway, including foundational skills, exposure, experience, and learning.
  • Flexibility considerations to support personal life; discussions on what flexibility looks like.
  • Workplace support, including access to the Sonder App for you and your family.
  • Paid parental leave for primary caregivers, with access to resources for balancing family and work.
  • Progressive and competitive leave policy to give more time for important aspects.

About Us

  • We are part of a community working together to create better experiences for a better tomorrow.
  • You'll be supported to explore ideas, make commitments, and innovate to meet customer needs.
  • We value diversity, equity, inclusion, and belonging as key factors in realizing our purpose of better together.
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