Director of Customer Experience

1 week ago

Brisbane, Queensland, Australia beBeeCustomer Full time $160,000 - $220,000
About the Role

Our team is seeking a visionary leader to drive the strategic design and delivery of exceptional customer experiences. This pivotal role involves shaping the future of virtual banking and elevating our support and partnership with millions of Australians.

Key Responsibilities
  • Lead the development of innovative customer experience strategies across all contact centre channels.
  • Collaborate with cross-functional teams to design and deliver exceptional customer experiences.
  • Maintain strong relationships with key stakeholders to ensure alignment and effective communication.
Required Skills and Qualifications
  • Proven track record in leading customer experience teams or equivalent experience.
  • Strong understanding of customer experience principles and best practices.
  • Excellent leadership, communication, and collaboration skills.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive remuneration package.
How to Apply

We encourage motivated and experienced professionals to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.

  • Customer Experience Director

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $85,000 - $105,000

    We are looking for a skilled Customer Experience Director to lead our team and create a positive impact on our customers.Job DescriptionWe are seeking an experienced professional to oversee the customer experience across all touchpoints, ensuring that every interaction is exceptional. The ideal candidate will be able to drive business growth through...

  • Director of Customer Experience and Brand Strategy

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $160,000 - $190,000

    Job Title: Director of Customer Experience and Brand StrategyRole Overview:The Director of Customer Experience and Brand Strategy will lead the company's strategic brand and marketing vision, aligning business goals and objectives with customer needs and market opportunities to drive sustainable commercial, brand, and market share growth.Key...

  • Experience Leader

    1 week ago

    Brisbane, Queensland, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Director

    2 weeks ago

    Brisbane, Queensland, Australia Department of Justice QLD Full time $120,000 - $180,000 per year

    Information Technology Services (ITS) is adopting new ways of working. The Director, Strategy and Transformation plays a pivotal role in ensuring that the changes that we make will support and enhance the work of operational teams and deliver great services for our customers. To do this, the Director builds on the commitment, drive and experience of existing...

  • Customer Experience Director

    1 week ago

    Brisbane, Queensland, Australia beBeeLeader Full time $90,000 - $120,000

    Our customer service team plays a pivotal role in making our vision of a sustainable future possible. As we transform waste into resources and renewable energy, our focus is on delivering outstanding customer experiences through efficient service delivery and continuous improvement.Key ResponsibilitiesLead and support the dedicated customer service team to...

  • Customer Experience Director

    2 weeks ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,300

    About the Job OpeningWe are seeking an accomplished Customer Service Leader to spearhead and enhance our client's customer service functions.">Key Responsibilities• Oversee customer service operations• Develop and implement customer service strategies• Collaborate with cross-functional teams">Requirements• Proven experience in customer service...

  • Customer Experience Director

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $95,000 - $123,000

    Job OverviewThe Customer Service Manager is responsible for leading their department, creating a high-performing team that serves customers and communities effectively.Key ResponsibilitiesManage daily department operations, collaborating with store leaders to ensure excellent customer experiences and positive work environments.Develop leadership skills...

  • Director of Customer Experience

    5 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000

    Leadership OpportunityWe're seeking a dynamic professional to lead our teams in driving revenue growth, deepening customer engagement, and elevating customer interactions.This role requires strong leadership skills, with experience in call centre management and team development. The ideal candidate will have a proven track record of leading high-performing...

  • Guest Experience Director

    5 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $110,000 - $140,000

    Guest Experience DirectorThe Guest Experience Director is a senior leadership role responsible for overseeing the day-to-day operations of our front-of-house teams, ensuring seamless guest experiences from arrival to departure.Key Responsibilities:Lead and inspire a team of professionals in providing guests with accurate and engaging information on property...

  • Customer Service Director

    1 week ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $100,000 - $130,000

    Job Title:Customer Service DirectorJob Summary:We are seeking an experienced Customer Service Director to lead our Liquor Customer Service Team. The successful candidate will oversee all functions across Australia, working closely with the Customer Experience Manager and two direct reports.Key Responsibilities:Lead a team of over 20 customer service...