Customer Experience Director

1 week ago

Brisbane, Queensland, Australia beBeeLeader Full time $90,000 - $120,000

Our customer service team plays a pivotal role in making our vision of a sustainable future possible. As we transform waste into resources and renewable energy, our focus is on delivering outstanding customer experiences through efficient service delivery and continuous improvement.

Key Responsibilities
  • Lead and support the dedicated customer service team to deliver exceptional customer experiences.
  • Maintain the integrity of daily data entry, ensuring accuracy for invoicing, reporting, and run sheet production, while meeting deadlines.
  • Monitor calls to ensure prompt and appropriate corrective action from Customer Service Officers in response to customer queries and complaints.
  • Implement systems to combat recurrence of issues and improve team performance.
  • Assist the leadership team in providing a consistent approach to customer service and service delivery by ensuring systems are in place and agreed timeframes are being met.
About You

We're looking for someone with strong leadership abilities, excellent communication skills, and a commitment to sustainability. If you're passionate about making a positive impact and driving results, we'd love to hear from you.

  • Experience in leading customer service/admin personnel in a contact centre environment.
  • Intermediate competency with MS Office Suite of products.
  • Demonstrated experience in influencing and managing expectations across internal and external stakeholders.

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