Customer Service Specialist
5 days ago
We are seeking a skilled Customer Service Specialist to join our Compliance and Dispute Services team. As a key member of our team, you will be responsible for analysing and investigating disputed transactions, providing superior levels of internal and external customer service, and collaborating with government agencies to resolve claims.
Key Responsibilities:- Analyse and investigate disputed card transactions to identify recovery opportunities and mitigate losses.
- Provide exceptional customer service by responding to and managing customer and stakeholder enquiries, complaints, and issues.
- Collaborate with subject matter experts to identify and execute solutions to complex issues.
- Work with clients to collect and document information to resolve outstanding disputes.
- Demonstrable problem-solving skills and knowledge of transactions or payments with investigation skills.
- Ability to multitask and effectively prioritise work to ensure enquiries are resolved in a timely manner.
- Excellent communication and stakeholder management skills, supported by a collaboration mindset.
- Well-developed attention to detail skills and good judgement with skills and depth across critical thinking, analysing and assessing and taking ownership of outcomes or solutions.
At Commonwealth Bank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses, and communities we serve. We nurture and support our people through skill and talent development, collaboration, flexibility, and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses, and communities.
We offer flexible working options, including changing start and finish times, part-time arrangements, and job share. If you're already part of the Commonwealth Bank Group, you'll need to apply through our internal system to submit a valid application.
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Customer Service Specialist
2 weeks ago
Lindfield, New South Wales, Australia Commonwealth Bank Full timeCustomer Service SpecialistWe are seeking a skilled Customer Service Specialist to join our Compliance and Dispute Services team. As a key member of our team, you will be responsible for analysing and investigating disputed transactions, providing superior levels of internal and external customer service, and collaborating with government agencies to resolve...
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Customer Service Specialist
7 days ago
Lindfield, New South Wales, Australia Commonwealth Bank Full timeCustomer Service SpecialistWe are seeking a skilled Customer Service Specialist to join our Compliance and Dispute Services team. As a key member of our team, you will be responsible for analysing and investigating disputed transactions, providing superior levels of internal and external customer service, and collaborating with government agencies to resolve...
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Customer Service Specialist
3 weeks ago
Lindfield, New South Wales, Australia Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Specialist to join our Compliance and Dispute Services team. As a key member of our team, you will be responsible for analysing and investigating disputed transactions, providing exceptional customer service, and collaborating with subject matter experts to identify and execute...
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Customer Service Representative
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Customer Service Representative
2 weeks ago
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Customer Service Representative
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Customer Service Representative
7 days ago
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Corporate Governance Specialist
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