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Client Service Liaison

1 week ago

Melbourne, Victoria, Australia Creative Activation Full time

Clemenger Group's Retail Services division offers a unique opportunity to launch your career in client/account management within the field marketing industry.

As a Client Account Coordinator, you will play a critical role in building strong partnerships with internal and external stakeholders to achieve optimal service levels for the client.

About the Role

This is an exciting opportunity for a client-focused and confident individual to join our team and work in a fast-paced environment.

The successful candidate will have excellent time management skills, attention to detail, and the ability to juggle conflicting priorities.

The ideal candidate will also have strong IT skills, particularly in MS Office and Excel, and the ability to compile data from various sources and mine data.

  • An attractive total salary package is on offer
  • Flexible work-life balance with a hybrid office/WFH arrangement
  • Ongoing training and support
  • Great company culture

Key Responsibilities:

  1. Develop and manage program operational processes and procedures to ensure efficient and effective field and client timelines
  2. Manage week-to-week operational processes to ensure client execution plans are implemented effectively and efficiently to meet field team requirements
  3. Lead or support win-win negotiations that lead to stronger strategic partnerships
  4. Take ownership and accountability for driving the strategic direction of the client's program
  5. Work closely with the Client Service Manager to develop and present analysis and recommendations on areas of opportunity within the program
  6. Reporting – weekly, monthly, and at other times when required
  7. Audits/analysis to develop plans and recommendations to address opportunities to improve KPIs/results

About You:

  • Previous field or retail experience will be highly regarded, particularly within FMCG
  • Ability to compile data from various sources and mine data
  • Ability to resolve issues, adapt to change, and refine processes
  • Strong IT skills (MS Office skills, especially Excel)
  • Ability to prioritize and manage time effectively
  • High level of written and oral communication skills
  • Strong attention to detail