Customer Service Liaison

3 days ago


Melbourne, Victoria, Australia Victorian Department of Families, Fairness & Housing Full time
About the Role

The Victorian Department of Families, Fairness & Housing is seeking a skilled Customer Service Liaison to join our team. This role will provide critical support in delivering exceptional customer experiences.

As a key member of our Hub Support Team, you will be the first point of contact for individuals accessing our services. Your excellent communication skills and ability to respond effectively to diverse presentations of client needs will underpin your success in this role.

Your primary responsibilities will include:

  1. SUPPORTING HUB OBJECTIVES
  2. PRIORITIZING TASKS FOR OPTIMAL SERVICE DELIVERY
  3. EXERCISING ADVANCED INTERPERSONAL COMMUNICATION SKILLS

We are looking for an individual with excellent interpersonal communication skills, who can work collaboratively with our workforce to address client needs at first contact.



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