Settlements Specialist

1 week ago


Sunshine, Australia Youi Full time

About the Role

  • Negotiate with various stakeholders to ensure accurate and timely resolutions of claims.
  • Deliver exceptional customer service by efficiently finalizing claims and providing a high level of satisfaction.
  • Maintain a strong focus on quality and compliance in all interactions with clients and stakeholders.
  • Investigate claims, determine liability, and negotiate settlements with confidence and expertise.

What We Value in Our Team Members:

  • Passion for delivering outstanding customer experiences and building strong relationships.
  • Skills in negotiation, communication, and conflict resolution.
  • Strong time management skills and ability to prioritize tasks effectively.
  • A willingness to learn and adapt with a team player mindset and a commitment to continuous improvement.
  • Previous experience in debt collection, paralegal, or insurance (highly regarded).

What We Offer:

  • A permanent full-time position with a competitive salary and incentive component.
  • Career progression opportunities prioritizing internal promotions and professional development.
  • 22 Days Annual Leave, plus volunteer leave and yearly Salary Reviews.
  • Paid induction training and ongoing career development opportunities.
  • Onsite amenities and services, including a Barber, Brow Bar, and Massage Therapist.
  • Access to a Games Room and free use of the Youi Bicycle Fleet.
  • Participation in fitness classes, including Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness.
  • Access to free Skin Checks, Flu Jabs, and Wealth Mastery Sessions.
  • Onsite Car Detailing Service.
  • Discounted Insurance Products.
  • A great Work-Life Balance with set start and finish times.
  • A Casual Dress Code.

About Youi:

At Youi, we redefine insurance and our team is as diverse as our approach. With over 2200 employees, we continue to grow, delivering exceptional insurance solutions across various products and channels. Our values—dynamic, human-focused, honest, and passionate—shape a culture that stands out. We are committed to making a difference in the insurance industry and invite you to join us.



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