Operate Services Manager

The Operations Manager plays a pivotal role in ensuring the seamless and efficient operation of bus services. This position is responsible for real-time management and support of frontline driving staff, responding to both normal and emergency situations.

This includes coordinating bus and employee operational movements for scheduled bus services and routes, scheduling in line with all necessary safety and compliances regulations including HVNL and WHS legislation.

Liaising with workshop personal to coordinate and schedule maintenance requirements including defects, planned servicing and inspections. Managing and allocating fleet in line with compliance requirements to meet client expectations.

Ensuring availability of fleet in each operational depot is sufficient to meet service demands. Ensuring accuracy of driver work instructions are kept up to date, this includes work ticket changes and roster changes as operationally required.

Continually reviewing and providing effective cover in the event of unexpected needs due to such instances as vehicle breakdowns, staffing changes, late running of buses, demand, and poor weather etc.

Providing information and, as necessary, direction to relevant managers and team leaders to enable them to minimise the impacts on customers because of service disruptions or emergencies and incidents.

Reporting immediately on accidents, incidents, and the recovery plan for driving activity. This includes staff and vehicles incidents via company systems and any adverse driver behaviours.

Providing timely support to frontline employees during emergencies and incidents.

Ensuring all operational occurrences or exceptions are recorded appropriately to enable the business to meet its reporting obligations and analyse operational performance and implement.

Key Responsibilities:

• Coordinate bus and employee operational movements for scheduled bus services and routes
• Schedule in line with all necessary safety and compliances regulations including HVNL and WHS legislation
• Liaise with workshop personal to coordinate and schedule maintenance requirements
• Manage and allocate fleet in line with compliance requirements to meet client expectations
• Ensure availability of fleet in each operational depot is sufficient to meet service demands
• Ensure accuracy of driver work instructions
• Provide effective cover in the event of unexpected needs
• Provide information and direction to relevant managers and team leaders
• Report immediately on accidents, incidents, and the recovery plan
• Provide timely support to frontline employees
• Ensure all operational occurrences or exceptions are recorded appropriately

Requirements:

• Ability to work shift work
• Previous experience scheduling and/or Operations Controller in a complex operational environment
• Ability to solve problems, manage complexity and multitask
• Excellent communication skills
• Exceptional planning and organisational skills and the ability to manage multiple priorities
• Strong understanding of Heavy Vehicle National Law and Regulations (NHVR)
• Ability to communicate, preparedness to take initiative, and strong results orientation while demonstrating a professional work ethic
• Ability and preparedness to build relationships with internal as well as external stakeholders
• Flexibility, attention to detail and resilience
• Strong Microsoft Office skills and ability to rapidly acquire knowledge of company systems and processes
• Willingness to undertake drug and alcohol screening

Desirable Qualifications:

• Previous experience in transport/logistics industry
• Previous experience using planning software Coach Manager

Benefits:

• We offer a diverse, inclusive, and supportive work environment that enables you to succeed.

• We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice.

• We are Australasia's leading mass transit bus operator and are rapidly growing.

How to Apply:

We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.

If you are ready for an exciting career then click the 'Apply' button now