Service Centre Operations Manager

20 hours ago

Mackay, Queensland, Australia FLSmidth Full time

As the Service Centre Operations Manager, you will be at the heart of our service business, ensuring operational excellence, safety, and productivity in our repair and manufacturing facilities. You will play a key role in executing our global standards locally while influencing future strategies and operational improvements. This is a leadership role with real autonomy where your decisions will directly impact business success, customer satisfaction, and our journey towards sustainability. This role is based in Mackay.

Key Responsibilities

  • Lead and oversee daily operations, ensuring targets for safety, quality, cost, and delivery are consistently achieved.
  • Develop and implement streamlined processes to enhance efficiency, reduce waste, and improve productivity.
  • Drive financial performance through effective planning, cost control, and budget management.
  • Foster a high-performance team culture, empowering and coaching employees to deliver results.
  • Build strong working relationships with internal teams, suppliers, and customers to support business goals.
  • Ensure compliance with all HSE requirements, embedding a Zero Harm culture.
  • Champion continuous improvement initiatives, using lean and agile methodologies to deliver measurable gains.

What We Are Looking For
  • Degree in Engineering, Business Management, or Trade Certification.
  • Proven leadership experience in operations management (manufacturing, repairs, or mining services preferred).
  • Strong commercial and financial acumen with a track record of delivering operational results.
  • Knowledge of mining, mineral processing, or heavy industry equipment (experience with FLSmidth products is a plus).
  • Excellent leadership, mentoring, and communication skills, with the ability to inspire teams and influence stakeholders.
  • Commitment to safety, sustainability, and continuous improvement.

What We Offer
  • Competitive remuneration package on offer.
  • Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
  • Job security in a volatile market. Since 1882, FLSmidth has operated successfully within a global environment.
  • Development and training within a respected global OEM company.
  • Access to salary packaging options to allow you to maximize your after-tax income.
  • Employee Assistance Program for employees and immediate family.
  • Purchased annual leave options.
  • Paid Parental Leave.
  • Access to a recognition and benefits platform.
  • Involvement with community and charity initiatives.

As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials.

Please apply by clicking "apply" on this page.

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

Successful candidates will be contacted by email.

No recruiters and unsolicited agency referrals, please.
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