Front Office Team Lead

4 weeks ago

Sydney, New South Wales, Australia Oaks Hotels Full time

Job Title: Front Office Supervisor

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Oaks Sydney Goldsbrough Suites. This is an exciting opportunity for a customer service professional to take on a leadership role and contribute to the success of our hotel.

About the Role:

  • Lead and support the front office team in providing exceptional guest experiences
  • Act as a role model, sharing expertise and inspiring the team to deliver outstanding service
  • Ensure daily tasks are completed accurately and efficiently
  • Conduct guest arrivals and departures, resolving any issues promptly
  • Manage guest complaints and concerns in a professional and timely manner

Key Responsibilities:

  • Supervise and coordinate front office operations, ensuring seamless guest experiences
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure effective communication and teamwork
  • Monitor and maintain high standards of guest service, quality, and safety
  • Contribute to the development and implementation of hotel policies and procedures

Requirements:

  • Extensive experience in a hotel or resort environment, preferably in a supervisory role
  • Exceptional customer service skills, with a strong focus on guest satisfaction and loyalty
  • Ability to lead and motivate a team, with excellent communication and interpersonal skills
  • Strong problem-solving and conflict resolution skills, with a focus on finding solutions that meet guest needs
  • Availability to work weekends and flexible hours, as required

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Discounts on accommodation and dining at Oaks Hotels and Minor Hotel brands
  • Access to employee wellness programs and recognition schemes
  • Uniform and laundry allowance provided

About Oaks Hotels:

Oaks Hotels is a leading hospitality company, operating a portfolio of hotels and resorts across Australia and New Zealand. We are committed to delivering exceptional guest experiences and providing opportunities for our employees to grow and develop their careers.

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