Customer Support Team Lead

1 day ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $100,000 - $110,000
Customer Support Leadership Opportunity

The ideal candidate will lead a team of Customer Support Specialists, improving support operations and driving customer satisfaction.

Key Responsibilities:
  • Lead and develop the team: manage, mentor, and motivate team members; coach through regular check-ins and foster a culture of empathy, accountability, and continuous improvement.
  • Improve our support operations: maintain, update, and modernize support documentation and processes; handle complex or high-priority escalations with speed and empathy.
  • Turn insights into action: distill recurring support issues into clear product feedback for the team; summarize top customer pain points and share insights with the broader team each month.
Requirements:
  • 5+ years experience in customer support with at least 2 years in a leadership role.
  • Experience mentoring, coaching, and motivating a small support team.
  • Experience improving support processes, workflows, and documentation.
  • A customer-first mindset with excellent written and verbal communication skills.
  • Strong analytical skills — comfortable interpreting data and turning insights into action.
  • Preferred: customer support experience in a technology or software company.
  • Bonus: experience with AI-driven support tools or platforms like Lorikeet or Decagon.
About Us:

We are a global crowdfunding platform powering social justice movements. We've helped raise over $250M across 35,000 campaigns in 23 countries.

We're hiring a Customer Support Lead to deliver an outstanding experience for our campaigners and donors, while building a world-class support function that scales with our growth.

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