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Customer Support Team Lead
3 weeks ago
Job Title: Customer Support Leadership Role
This leadership position is responsible for overseeing a small team of customer service representatives, ensuring excellence in daily customer order management, order fulfillment processes, and responding to inquiries from customers and overall efficiencies within the Manufacturing business.
The ideal candidate will have proven experience with SAP and ERP systems, Salesforce/CRM experience, excellent oral and written communication skills, strong relationship-building skills, confidence in decision-making and problem-solving, ability to manage competing priorities in a fast-paced environment, supportive leadership style that empowers others, commitment to continuous improvement and innovation, and ability to think innovatively in developing and implementing solutions.
Your Responsibilities:
- Lead and mentor a small team of customer service professionals.
- Manage customer orders, data, and pricing through SAP.
- Participate in S&OP meetings, manage new customers, price increases, and master data.
- Resolve escalated service issues with empathy and efficiency.
- Collaborate with planning, production, and warehouse teams to ensure timely delivery.
- Drive improvements in our customer portal and service systems.
- Support sales operations, production, and warehousing to achieve forecasts.
About this Opportunity:
This is a crucial new member of the Sales & Customer Service offering that will take ownership of the Sales & Customer Support within Viscount Manufacturing. We value inclusive leadership, flexibility, and growth. We're committed to creating a workplace where our employees feel supported, respected, and encouraged to lead. Whether you're stepping into a leadership role, exploring new career opportunities, or seeking greater flexibility in your work life, we'll support your journey.
Benefits:
We offer a secure role with a thriving business that genuinely cares about its people while investing in Australian Asset Pooling and Manufacturing. You'll have opportunities for growth and development, flexible working arrangements, and a supportive team environment.
