Customer Support Team Lead

7 days ago

Sydney, New South Wales, Australia beBeeCustomerCentric Full time $100,000 - $120,000
Leadership Opportunity

We are seeking a highly motivated and customer-focused individual to lead our client support team.

As a progressive organization with a strong track record of retention, we offer a unique opportunity for a driven leader to develop a high-performing team.

The ideal candidate will possess a solid understanding of the contact centre environment, proven experience of leading teams (2+ years), and a passion for providing an exceptional customer experience.

Key Responsibilities:

  • Leading a team of client support professionals to achieve excellent customer satisfaction and loyalty
  • Developing and implementing strategies to improve team performance and efficiency
  • Collaborating with cross-functional teams to resolve complex customer issues
  • Recruiting, training, and developing team members to enhance their skills and knowledge

What We Offer:

  • A collaborative and dynamic work environment
  • Opportunities for career growth and professional development

If you are a results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply.

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