Customer Support Team Lead
3 days ago
The primary responsibility of this role is to lead a team of Network Support Specialists who provide exceptional customer support via phone, email, and chat on wireless networks enabled by eero devices.
Key performance indicators for this role include ensuring the team provides exceptional customer support aligned with Amazon's Customer Obsession principle, managing team performance against KPIs such as Customer Satisfaction and Service Quality, and overseeing daily department functions including staffing and maintaining a positive working environment.
Qualifications and Skills- A minimum of 1+ years in a front-line people management role.
- Strong business acumen with a successful track record in contact center operations and KPIs.
- Excellent communication skills capable of conveying complex insights clearly.
This role offers numerous benefits and growth opportunities including professional development, competitive compensation, and a collaborative work environment.
As a leader in this organization, you will have the opportunity to make a significant impact on the team's success and contribute to the company's mission of providing world-class customer experiences.
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Team Lead
3 days ago
Sydney, New South Wales, Australia beBeeCustomerSupport Full time $90,000 - $120,000Team Lead - Customer SupportAs a Team Lead, you will be responsible for leading and motivating the Customer Support team to deliver exceptional customer experiences. You will oversee the team's performance metrics, provide ongoing training and support, and collaborate with other teams to ensure seamless customer interactions.About the RoleLead a dynamic team...
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Customer Support Team Lead
1 day ago
Sydney, New South Wales, Australia beBeeLeadership Full time $83,999 - $124,999About this roleWe are seeking a customer support leader who can drive exceptional customer experiences and lead a diverse team of support representatives.This is a great opportunity to join our organisation and make a real impact on the way we serve our customers. You will be responsible for developing and implementing strategies to improve customer...
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Customer Support Team Lead
22 hours ago
Sydney, New South Wales, Australia beBeeCustomerSupport Full time $100,000 - $110,000Customer Support Leadership OpportunityThe ideal candidate will lead a team of Customer Support Specialists, improving support operations and driving customer satisfaction.Key Responsibilities:Lead and develop the team: manage, mentor, and motivate team members; coach through regular check-ins and foster a culture of empathy, accountability, and continuous...
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Customer Support Team Lead
3 days ago
Sydney, New South Wales, Australia beBeeCustomerSupport Full time $120,000 - $150,000About UsWe're an innovative tech company driven by a vision to improve shipping experiences globally.We're proud of our Australian roots and global approach, offering the benefits of a dynamic startup in a growing industry that needs attention.Your RoleYou will lead a team of customer support professionals, delivering exceptional service to clients...
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Customer Support Team Lead
3 days ago
Sydney, New South Wales, Australia Tyro Full timeWhy work for TyroWe're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and...
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Customer Support Team Lead
10 hours ago
Sydney, New South Wales, Australia Global Payments (Beamery) Full time**Description**:**About Us**:Through local expertise and global scale, we at **Global Payments** Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, **Sentral,** Pigeonhole Software and Storman.Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and...
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Customer Support Team Lead
2 days ago
Sydney, New South Wales, Australia beBeeCustomerCentric Full time $100,000 - $120,000Leadership OpportunityWe are seeking a highly motivated and customer-focused individual to lead our client support team.As a progressive organization with a strong track record of retention, we offer a unique opportunity for a driven leader to develop a high-performing team.The ideal candidate will possess a solid understanding of the contact centre...
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Customer Support Team Lead
12 hours ago
Sydney, New South Wales, Australia Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
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Customer Support Team Lead
2 weeks ago
Sydney, New South Wales, Australia beBeeLeadership Full time $80,000 - $120,000Job Title: Customer Support Leadership RoleThis leadership position is responsible for overseeing a small team of customer service representatives, ensuring excellence in daily customer order management, order fulfillment processes, and responding to inquiries from customers and overall efficiencies within the Manufacturing business.The ideal candidate will...
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Customer Support Team Lead
2 weeks ago
Sydney, New South Wales, Australia SUSE Full timeOverview Customer Support Team Lead role at SUSE. We are seeking an experienced and passionate Team Lead, Customer Support to join our APAC team. This is a crucial leadership role that works closely with our Support Manager to help the team meet its goals and objectives. If you have a strong background in IT, especially with Linux, and thrive in a...
