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Personal Banker

2 months ago

Sydney, New South Wales, Australia ANZ Full time
About Us

At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve. We're a diverse bunch, doing different things in different roles, locations, and functions. Our people are our greatest asset, and we're passionate about creating an inclusive environment where everyone can thrive.

About the Role

We're seeking a highly motivated and customer-focused Personal Banker to join our team. As a Personal Banker, you'll be responsible for providing outstanding levels of sales and service to our customers within our customer channel. You'll interact with customers in line with our connect conversation framework, ensuring all interactions are conducted with the customer's best interests at heart.

Key Responsibilities
  • Drive your development with support from your leader through maintaining an active development plan in our Success program to build performance and learning opportunities.
  • Work collaboratively within the team and the wider ANZ functions to achieve our strategies.
  • Act in the best interests of customers by executing our connect conversation framework.
  • Make the right decisions & do the right thing for our customers in accordance with process, procedures & risk appetite.
  • Have quality connect conversations, by supporting and protecting our customers with their best interests at heart.
  • Contribute to growth in the bank, across both lending and deposit portfolio's.
What We're Looking For
  • Demonstrated experience in a retail customer sales & service environment.
  • A history of providing outstanding customer service in current or previous roles.
  • Banking experience desirable, but not mandatory.
  • Demonstrated understanding of Personal Banking and General Insurance products and processes.
  • Sound understanding and knowledge of Financial Services Legislation requirements.
  • Understanding of banking and financial industry principles and regulations.
Why Join Us?

At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're committed to building a workplace that reflects the diversity of the communities we serve, and we welcome applications from everyone. If you're passionate about delivering exceptional customer service and have a strong understanding of the banking and financial services industry, we'd love to hear from you.