Customer Experience Specialist

5 days ago


Broadbeach, Australia Coles Full time

About Us

Liquorland, a local leader in the liquor industry, offers a diverse range of local and imported brands to customers.

We're committed to being part of our community's life moments. As a Team Member, you'll play a key role in providing great customer experiences by working with enthusiasm, energy, and pace.

About the Role

As a Customer Experience Specialist, you'll have the opportunity to engage with customers, share your knowledge, and become a go-to person for customer queries about ale, lager, Merlot, and Shiraz.

Your Skills and Qualifications

  • Provide exceptional customer service, maintaining a positive and friendly attitude at all times.
  • Share your expertise and passion for the liquor industry with customers, ensuring they receive excellent advice.
  • Possess a current accredited Responsible Service of Alcohol (RSA) qualification, as this is a legal requirement for employment selling liquor in Australia.
  • Be able to stand for long periods and lift moderate to heavy loads (up to 17kg) as required.

Please note that an RSA certificate is a legal requirement for employment selling liquor in Australia.

Career Advancement and Benefits

We offer flexible work arrangements, additional leave, and parental leave entitlements to support our team members' wellbeing and professional development. Our company values diversity, equity, and inclusion, and we welcome applications from people of all ages, cultures, abilities, sexual orientations, and gender identities.

As a Customer Experience Specialist, you can expect an estimated annual salary of $55,000-$65,000 based on location and experience. To apply, please visit our careers site and follow the application instructions.



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