Exceptional Claims Management Professional
1 week ago
This role involves working as part of a team to provide exceptional customer service and claims management expertise. The successful candidate will have experience in motor claims in a call-centre based environment, as well as experience in claims management across various commercial motor product lines.
The ideal candidate will possess tertiary or industry-specific qualifications, be able to multi-task and navigate multiple systems, and have excellent verbal and written communication skills. They will also be proficient in planning, prioritizing, organizing tasks, and managing resources effectively.
Key Responsibilities:
- Follow the claims management process and adhere to industry standards to minimize claim costs
- Manage expectations and relationships with stakeholders
- Build and maintain positive working relationships within the team and the broader organization
- Ensure compliance with relevant regulations and provide timely, effective responses to customer needs
Requirements:
- Experience in motor claims in a call-centre based environment
- Experience in claims management across various commercial motor product lines
- Tertiary or industry-specific qualifications
- Ability to multi-task and navigate multiple systems
- Excellent verbal and written communication skills
- Proficient in planning, prioritizing, organizing tasks, and managing resources effectively
About This Role:
We prioritize care for our customers and the community. We offer an inclusive workplace where everyone feels valued, while promoting a culture of lifelong learning and development.
We believe in a workplace that celebrates diversity and inclusion, where people of all backgrounds are welcomed and valued for their unique perspectives and talents.
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