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Host and Guest Experience Specialist
3 weeks ago
We're a global hospitality group dedicated to delivering exceptional guest experiences.
- The Front of House Ambassador will provide professional and gracious support to guests, ensuring outstanding service from check-in to departure.
Key Responsibilities:
- Welcoming guests and providing personalized information about our amenities and services.
- Ensuring seamless reservations and seating processes.
- Acting as an advocate for our brand, creating memorable experiences and fostering long-term relationships with guests.
Requirements and Qualifications:
- Previous customer-facing experience in a high-volume environment is preferred.
- Excellent communication and interpersonal skills, with the ability to effectively manage multiple tasks in a fast-paced setting.
- Ability to learn and present product, menu, and allergy information to guests.
- Knowledge of or ability to learn our point-of-sale system and reservation software.
Working Conditions:
- This role requires flexibility and availability to work evenings, weekends, and holidays.
