Customer Experience Host

2 weeks ago

City of Greater Dandenong, Australia beBeeAmbassador Full time $52,000 - $74,000

Unlock Your Potential as a Front Desk Ambassador

A Day in the Life of Excellence
  • Kicking off truly memorable guest experiences with warm welcomes
  • Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  • Taking, managing, and receiving payments for guest bookings
  • Making the check-in and check-out process feel swift and seamless
  • Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations
  • Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations
What We're Looking for in You
  • Excellent communication skills - you'll need to be approachable and easy to talk to
  • Problem-solving skills to turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be a bonus, but not essential
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
Our Commitment to You

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

At IHG Hotels & Resorts, we strive to create inclusive teams where everyone feels valued and supported. We celebrate difference and encourage colleagues to bring their whole selves to work. Our mission is to welcome everyone and make them feel at home.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing framework, we are committed to supporting wellbeing in health, lifestyle, and workplace.

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