Host PM

4 weeks ago

Shire of Indigo, Australia Kimpton Hotels & Restaurants Full time
Why We're Here

At Hotel Indigo we serve the curious – people who are inspired by new places, new people and new ideas. With hotels in culturally diverse locations all over the world, no two properties are the same. Each is part of the pulse and the rhythm of a place, drawing on the story of its local area to inspire every aspect of the hotel, from intriguing design to distinctive local ingredients in our menus. We're a global family of properties, bound together by a common desire to give our guests not merely a room, but a place.

How We're Different

Hotel Indigo, Grand Cayman is an upper upscale lifestyle hotel opened in the Spring of 2024, offering 282 guest rooms with views across the Caribbean Sea, multiple restaurants, an expansive pool deck and rooftop bar, for a uniquely local experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life's true riches.

Just as no two neighborhoods are alike, no two Hotel Indigo hotels are alike, and no two Team Members are alike. We are looking for bright, confident, and free-spirited people to join our team

What You'll Do

The Host will provide professional and gracious information and support to guests, managing reservations and seating, and ensuring outstanding service. The individual will act as an advocate for the restaurant, create personal experiences, and develop relationships with guests to encourage their return.

Essential Duties And Responsibilities
  • Greet and welcome all restaurant guests, be knowledgeable about the area and provide information when asked.
  • Provide fair and consistent seating of guests.
  • Accurately handle paperwork, stock and tidy the host stand.
  • Receive and record reservations via phone or in person, accurately booking guests based on incoming calls.
  • Taking room service orders may be part of your responsibilities.
  • Check floor and tables for accuracy and cleanliness.
  • Assist in bussing tables as needed.
  • If any orders are "carry-out", package and check-out (if necessary).
  • Help servers by refilling beverages when needed.
  • Provide information to guests as requested.
  • Perform other restaurant and customer service related requests for guests.
  • Additional projects and responsibilities may be assigned as needed.

What You Bring
  • Previous customer service or hospitality experience is preferred.
  • Ability to effectively manage multiple tasks in a dynamic setting, while also effectively communicating product, menu, and allergy information to guests.
  • Food Handler Certification (if applicable).
  • Able to learn, retain, and present product, menu and allergy information to guests.
  • Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
  • Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
  • This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

The hourly pay range for this role is $8 to $10 USD plus gratuities. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.
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