IT Specialist
2 weeks ago
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're DifferentOur San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You\'ll DoThe IT Specialist is crucial in supporting the IT Manager/Director by systematically resolving networking and hardware issues, identifying network dysfunctions, and maintaining company technical systems. They ensure employees have necessary technology, protect important files, and maintain information security, ensuring the organization's success and the safety of its information.
Essential Duties And Responsibilities- Review diagnostics and assess the functionality and efficiency of systems.
- Implement security measures.
- Monitor security certificates and company compliance of requirements.
- Offer technical support to company staff and troubleshoot computer problems.
- Install and update company software and hardware as needed.
- Anticipate and report the cost of replacing or updating computer items.
- Additional projects and responsibilities may be assigned as needed.
- IT experience for a high-volume hotel operation, luxury hotel experience preferred.
- Bachelor's degree in IT plus 2 years relevant experience; or Certifications in Cisco CNA, MCSA/MCSE plus 3 years' experience.
- Experience installing, configuring and troubleshooting minimum of four (4) or all of the following products or technologies: Citrix Mainframe, Outlook, Backup Exec, Mitel PBX, Opera PMS, Delphi S&C, Aloha POS, PeopleSoft and other Windows based applications.
- Strong operation skills for Windows 10 & 11, Windows server 2012 & 2016.
- Must be able to configure and troubleshoot TCP/IP networks.
- Excellent problem-solving, critical thinking skills and keen attention to detail.
- Good organization, time management and prioritization skills.
- Efficient troubleshooting abilities.
- Effective communication skills, including speaking, writing and active listening.
- Great customer service and interpersonal skills required.
- Must be able to lift, push or pull items weighing up to 50 pounds.
- This position requires a flexible schedule, must be able to work evenings, weekends, and public holidays.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
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