Driving Customer Outcomes Through Personalized Experiences

1 day ago

Brisbane, Queensland, Australia beBeeEngagement Full time

Customer Success Professional

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Drive customer success through data-driven behavioral triggers and ad-hoc customer engagements across the customer lifecycle.

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Build and innovate operational excellence in analyzing customer behavior to drive engagement for the right customer with the right content at the right time.

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Collaborate cross-functionally with departments including Sales, Marketing, Data Science, Community, Product, and Support to drive value, enhance ROI, and optimize satisfaction for each customer.

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  • Engage economic buyers and license administrators to activate production licenses through a personalized experience.
  • Resolve customer needs by aligning them with the right resources via digital mediums (Email, Blogs, etc.).
  • Document verified outcomes with customers to support account expansion.
  • Drive alignment with customer strategic initiatives through routine check-ins and quarterly business reviews (QBRs).
  • Increase software and services footprint by executing a jointly-created Success Plan, including upskilling programs and technical projects.
  • Implement best practice customer engagement strategies and provide continuous feedback to improve the customer experience.
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Required Skills and Qualifications

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  • Preferred Core or Advanced Certification in Alteryx Designer.
  • Minimum 2+ years' experience as a Customer Success Manager, Consultant, Project Manager, Sales Engineer, or similar customer-facing role.
  • Growth mindset that views change positively and is comfortable with fast failure.
  • Ability to learn analytics software.
  • Ability to manage 10 accounts at different lifecycle stages.
  • Comfort exploring data to uncover insights.
  • Leverage customer insights to create scalable success solutions.
  • Report on customer-facing activities impact.
  • Quantify and communicate customer outcomes internally and externally.
  • Willingness to travel 20-25%.
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Benefits and Perks

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Comprehensive benefits available. Details available on our website. We consider qualified applicants with arrest and conviction records in accordance with local ordinances. This role involves access to U.S. export-controlled software / technology, and employment is contingent upon compliance.

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