Retail Customer Service Representative

4 weeks ago


Port Melbourne, Australia Australia Post Full time
About the Role

We're seeking a friendly and enthusiastic Retail Customer Service Officer to join our team at Australia Post. As a key member of our retail team, you'll play a vital role in delivering exceptional customer service and sales experiences to our customers.

Key Responsibilities
  • Provide exceptional customer service and sales support to customers
  • Manage high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associated costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties, such as stocktaking and record maintenance
About You

We're looking for someone who is:

  • Experienced in customer service and/or cash handling
  • Fit to lift up to 16kgs of mail regularly and stand for their shift
What We Offer

We invest in our people for the long-term, encouraging growth through our values of trust, inclusivity, empowerment, and safety. We're committed to creating a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day. We also offer a range of benefits, including Post Perks and more.



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