Senior Customer Service Lead

2 days ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $76,515 - $78,000
Lead Customer Experience

This role requires a high-performing customer service manager to oversee the entire customer journey.


Responsibilities include leading, mentoring and motivating a team of customer service specialists to deliver exceptional service to knowledgeable B2B clients.


The ideal candidate will have a proven track record in developing and implementing customer service procedures, managing employee lifecycles and analysing key performance metrics.


Strong communication and interpersonal skills are essential for building rapport with trade-savvy clientele and liaising effectively with internal technical staff.


Proven experience in a fast-paced environment is necessary, along with a proactive problem-solving mindset and a focus on continuous improvement and customer satisfaction.


This role offers an excellent opportunity to drive customer excellence in a technical field and be part of a dynamic team that values creativity and collaboration.


Requirements:
  • A minimum of 1+ years of experience in a customer service management or team leadership role.
  • Proven Bachelor Degree or Equivalent.
  • Exceptional communication and interpersonal skills.
  • Proven experience in developing and implementing customer service procedures.
  • A demonstrated ability to lead, develop and inspire a team in a fast-paced environment.

Benefits:

This role offers a competitive salary package, including superannuation, as well as opportunities for professional development and growth.


As a valued member of our team, you will enjoy a range of benefits, including flexible working arrangements and access to industry-leading tools and technologies.


Our Values:

We value creativity, collaboration and continuous improvement, and are committed to providing a work environment that supports these values.


Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals who share our vision.


If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you.


  • Senior Customer Service Lead

    4 days ago

    Brisbane, Queensland, Australia beBeeCustomerServiceManager Full time

    We are seeking a skilled professional to lead our customer service operations. As a Customer Service Manager, you will oversee the entire customer journey, from initial inquiry to post-sales support.Key ResponsibilitiesLead and develop a team of customer service specialists to provide exceptional service to our clients.Manage the full employee lifecycle,...

  • Lead Technical Customer Service Professional

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

    Senior Travel Consultant JobWe are seeking an experienced and dynamic customer service professional to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical environment.

  • Senior Customer Service Leader

    3 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time

    Job Title: Senior Customer Service LeaderWe are seeking a highly skilled and experienced Senior Customer Service Leader to join our team.This is an exciting opportunity for someone who thrives on building relationships, mentoring others, and delivering exceptional service.The successful candidate will have a proven track record of motivating teams, driving...

  • Senior Technical Customer Service Manager

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000

    Senior Customer Experience LeaderWe are seeking an experienced and dynamic professional to lead and elevate our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.The Senior Customer Experience Leader will oversee the entire customer journey, from initial...

  • Customer Service Lead

    14 hours ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

    Customer Service ReviewerWe are seeking an experienced and dynamic professional to lead and elevate our customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.The ideal candidate will oversee the entire customer journey, from initial inquiry to post-sales support,...

  • Senior Customer Service Manager

    4 weeks ago

    Brisbane, Queensland, Australia at Full time

    Add expected salary to your profile for insightsSquadron Energy is Australia's leading renewable energy company that develops, operates and owns renewable energy assets in Australia.With proven experience and expertise across the project lifecycle, we work with local communities and our customers to lead the transition to Australia's clean energy future.Why...

  • Senior Sales and Customer Service Manager

    3 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000

    Job Title: Senior Sales and Customer Service ManagerAbout the RoleLead a team to achieve sales and service goals in a premium retail environment.Support store operations, including maintaining exceptional store presentation and compliance standards.Build strong customer relationships through personalised service and lead a high-energy team culture.Key...

  • Senior Customer Service Coordinator

    2 weeks ago

    Brisbane, Queensland, Australia Coates Full time

    Join to apply for the Senior Customer Service Coordinator role at Coates1 day ago Be among the first 25 applicantsJoin to apply for the Senior Customer Service Coordinator role at CoatesGet AI-powered advice on this job and more exclusive features.About UsProudly Australian-owned, Coates has a long history of supporting customers in delivering major...

  • Senior Customer Service Coordinator

    3 weeks ago

    Brisbane, Queensland, Australia Coates Full time

    Join to apply for the Senior Customer Service Coordinator role at Coates1 day ago Be among the first 25 applicantsJoin to apply for the Senior Customer Service Coordinator role at CoatesGet AI-powered advice on this job and more exclusive features.About UsProudly Australian-owned, Coates has a long history of supporting customers in delivering major...

  • Senior Service Lead

    3 days ago

    Brisbane, Queensland, Australia beBeeChildcare Full time $129,211 - $134,296

    Job OpportunityA Senior Service Lead is sought to oversee a high-performing team delivering exceptional results within a performance-driven environment, supporting children and families engaging in therapy and education services.About the RoleOversight of multidisciplinary teams to deliver high-quality outcomesSupporting children and families through...