Senior Customer Service Lead
3 days ago
We are seeking a skilled professional to lead our customer service operations. As a Customer Service Manager, you will oversee the entire customer journey, from initial inquiry to post-sales support.
Key Responsibilities- Lead and develop a team of customer service specialists to provide exceptional service to our clients.
- Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries.
Requirements
- A minimum of 1+ years of experience in a customer service management or team leadership role.
- Proven Bachelor Degree or Equivalent.
- Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele.
Benefits
- Full-time, long-term role with a competitive salary package.
- 4 weeks of annual leave, including Christmas/New Year shutdown.
- Structured onboarding and professional development opportunities.
About This Role
This is an exciting opportunity to join a dynamic team and make a meaningful contribution to our customer service operations. If you are a strategic leader passionate about driving customer excellence, we encourage you to apply.
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