Senior Customer Service Manager

Add expected salary to your profile for insights

Squadron Energy is Australia's leading renewable energy company that develops, operates and owns renewable energy assets in Australia.

With proven experience and expertise across the project lifecycle, we work with local communities and our customers to lead the transition to Australia's clean energy future.

Why work with us?

Our goal is to improve the environment for current and future generations by leading Australia's transition to renewable energy. Our people are driven by their passion to make a meaningful difference in the world, to their families and friends, and to themselves.

Though we are united by this common goal, we view the tremendous diversity in our team's cultural, personal, and professional backgrounds as one of our greatest assets. This sense of camaraderie and cross-disciplinary expertise spurs drive and commitment to the growth of our business.

The Role

We're looking for an experienced, senior-level professional to lead the setup and ongoing management of our customer-facing retail energy business. This is a rare opportunity to join at the very beginning — a true blank canvas — where you'll shape the customer strategy from the ground up. You'll design and implement a customer-centric experience across digital platforms, service portals, and customer interactions. This role is part strategist, part innovator, part operator — overseeing the full customer journey from acquisition to service, and building a high-performing customer service team

In this pivotal role, you'll develop and execute strategies that enhance customer satisfaction, retention, and loyalty—while building strong relationships with customers, communities, industry partners, and government stakeholders.

Key Responsibilities

Customer Strategy: Design and implement customer-centric strategies that drive satisfaction and loyalty

Team Leadership: Mentor and lead customer service teams, fostering a culture of excellence and continuous improvement

Customer Insights: Analyse feedback and data to identify trends and opportunities for improvement

Cross-Functional Collaboration: Work closely with marketing, sales, and product teams to ensure a seamless customer experience

Innovation: Champion new technologies and solutions to enhance the customer journey

Performance Monitoring: Define and track KPIs related to customer satisfaction and retention

Customer Advocacy: Be the voice of the customer across the organisation

Reporting: Deliver regular updates to the CEO and senior leadership on customer metrics and initiatives

System Support: Enhance and support CRM, contract management, and customer portal systems

External Liaison: Engage with third parties including networks, metering providers, and AEMO

About you

5+ years' experience in customer relationship management, ideally in energy or renewables

Strong analytical skills and a data-driven mindset

Proficiency in CRM systems and customer analytics tools

Knowledge of renewable energy trends and regulatory frameworks

Strategic thinking, problem-solving, and excellent communication skills

Ability to manage multiple priorities in a fast-paced environment

To Apply

Squadron Energy is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create an environment where everyone feels valued and respected.
Aboriginal and Torres Strait Islander people are encouraged to apply.

If you want to make a meaningful difference in this world then we encourage you to take the next steps:

Submit your updated resume outling your relevant experience to date.

Attach a cover letter outlining your motivations behind applying for this role.

Please Note

Appointment to this position will be subject to reference checks, a National Police Check and other applicable background screening if required.

Squadron Energy does not accept unsolicited CVs from recruitment agencies. Any unsolicited CVs received will not be considered, and no fees will be paid for such submissions.

Salary match Number of applicants Skills match

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Chief Marketing Officer

StoreLocal

14d ago

Strategy and Operations Lead

17d ago

Customer Success Manager

Felix Software

3d ago

What can I earn as a Customer Service Manager