Senior Patient Care Manager

22 hours ago

Sydney, New South Wales, Australia beBeeCare Full time $90,000 - $120,000
Job Title: Senior Patient Care Manager

We are seeking an experienced Senior Patient Care Manager to lead a high-performing team of patient care specialists in a fast-paced, dynamic environment. This role is crucial to ensuring patients receive timely, accurate, and compassionate care, especially during critical moments.

The ideal candidate will have strong leadership skills, with experience in managing emergency medical and mental health cases, ideally in unscheduled care or telehealth settings. A proven track record of coaching and performance management is essential, as well as the ability to manage live, high-pressure incidents with clarity and confidence.

  • Main Responsibilities:
  • Lead and coach a team of patient care specialists to consistently deliver high-quality support across safety, medical, and mental health pathways.
  • Manage daily operations in a 24/7 environment, ensuring optimal coverage, workflow efficiency, and resource utilization.
  • Operational Oversight & Performance Management: Monitor performance to ensure the team is performing at its best in a high-pressure environment.
  • Escalation Point: Act as the escalation point for complex, high-risk cases, including live incidents, emergency medical events, and critical mental health concerns.
  • Monitoring Key Performance Indicators: Monitor key performance indicators and operational data to identify areas for improvement and implement strategies to enhance team and individual outcomes.
  • Structured Onboarding: Deliver structured onboarding, training, and ongoing professional development sessions to keep the team sharp, informed, and confident.
  • Multidisciplinary Collaboration: Support collaboration with medical and mental health professionals to ensure seamless care delivery.

About Us:

We thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals dedicated to making a real impact on people's lives every day.

  • Benefits:
  • Hybrid and flexible working environment, empowering you to optimize your productivity and work-life balance.
  • Gain free access to our mobile platform, offering 24/7 on-demand support for health, wellbeing, and safety.
  • $1000 annual contribution towards your development plan, plus 2 days of study leave.
  • Paid parental leave with an attractive return-to-work policy.
  • Participate in our Employee Share Option Plan (ESOP) for a chance to be part of our success.
  • Access $250 annually to fund your wellbeing initiatives.

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