IT Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Expertech Full time
Expertech IT Service Desk Analyst L1 L2 Job Description

We are seeking an experienced IT Service Desk Analyst L1 L2 to join our team at Expertech. As a key member of our support function, you will be responsible for delivering exceptional desktop, network, and application support services to our users.

Key Responsibilities:
  • Provide timely and effective support for desktop, network, and application issues
  • Collaborate with the team to resolve complex technical issues
  • Develop and maintain knowledge of our IT systems and infrastructure
  • Communicate effectively with users and stakeholders to ensure issues are resolved efficiently
  • Participate in regular reporting and mentoring activities
Requirements:
  • Minimum 3 years experience in a similar role
  • Relevant knowledge and experience in Windows 2012 Server, Active Directory, Exchange, Windows 10, and networking protocols
  • Experience in supporting laptops and remote users, including Macs and mobile devices
  • Microsoft O365 experience
  • Good documentation and mentoring skills
What We Offer:
  • A permanent role based in Macquarie Park, Sydney
  • 3 days per week and 2 days WFH
  • A dynamic and supportive team environment
  • Opportunities for professional growth and development

Please apply by uploading your CV through the link. You must currently have Australian permanent residency or be an Australian Citizen to be considered for this role.

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