Enterprise IT Support Specialist

2 weeks ago


Canberra, ACT, Australia Leidos Full time
Job Summary

We are seeking an experienced Enterprise IT Support Specialist to join our team in Melbourne. As a key member of our support team, you will provide Level 2 and Level 3 ITSM support for mission system applications.

Key Responsibilities:
  • Provide technical support and troubleshooting for technical issues and ensure continued operation of services.
  • Work with the development team to identify new features and enhancements, and prepare for new application patches.
  • Participate in a team on-call roster and manage priority incidents and problems within contractual KPI's.
Requirements:
  • Experience with ticketing, knowledge management and ITSM products such as JIRA, Confluence or similar.
  • Experience with application troubleshooting, diagnosing, testing and resolving customer issues.
  • Some experience with scripting languages and task automation, or low-code platforms.
  • Some experience with supporting cloud-based applications (e.g. Azure or AWS).
  • Knowledge of ITIL Incident, Problem, Service Request fulfilment processes.
  • Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.
About You

You will have a strong background in IT support and be able to work in a fast-paced environment. You will be comfortable working with a variety of technologies and be able to communicate complex technical information to both technical and non-technical stakeholders.

What We Offer

We offer a competitive salary of AU$85,000 - AU$110,000 per annum, depending on experience. You will also receive 12 weeks' paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more.



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