Enterprise Software Support Specialist

6 days ago


Canberra, ACT, Australia Leidos Full time
About the Role

We are seeking an experienced Enterprise Software Support Specialist to join our team in delivering a cutting-edge Health Knowledge Management System (HKMS) for the Australian Defence Force (ADF). This role will play a critical part in enhancing clinical decision-making capabilities for ADF personnel.

The successful candidate will provide Level 2 and Level 3 software support for mission-critical applications, interacting with end-users, troubleshooting technical issues, and identifying process improvements to enhance operational availability and reliability. Key responsibilities include:

  • Delivering timely and effective technical support, incident management, and problem resolution.
  • Managing service requests, incidents, and problems within contractual KPIs.
  • Triage and assignment of tickets to senior software analysts or other support teams.
  • Collaborating with client system owners and 3rd-party vendors to resolve complex issues.
Requirements

To be considered for this exciting opportunity, applicants should possess:

  • Proven experience in application troubleshooting, diagnosing, testing, and resolving customer issues.
  • Familiarity with ITSM products such as JIRA, Confluence, and Micro Focus Service Manager or similar.
  • Knowledge of ITIL Service Request fulfillment, Incident, and Problem processes.
  • Desired experience with Windows Server, Linux, and Linux Containers.
  • Desired experience with scripting languages and task automation.
  • Desired experience with system monitoring and alerting products.
  • Strong understanding of networks, network protocols, and tools within an enterprise IT environment.
Benefits

As an Enterprise Software Support Specialist with Leidos, you can expect:

  • A competitive salary range of AU$90,000 - AU$120,000 per annum, depending on experience.
  • 12 weeks' paid parental leave as a primary carer.
  • Flexible work practices and a comprehensive benefits package.
  • Opportunities for career growth and professional development.


  • Canberra, ACT, Australia Leidos Full time

    About the RoleLeidos is seeking a highly skilled Enterprise Software Solutions Specialist to join our team in delivering an enterprise Health Knowledge Management System (HKMS) for the Australian Defence Force. This exciting opportunity requires an individual with experience in software support, troubleshooting, and process improvement.The key...


  • Canberra, ACT, Australia Infinite Consulting Full time

    Job Title: Software and Enterprise Architecture SpecialistJob Description:At Infinite Consulting, we are seeking an experienced Enterprise Architect to drive common approaches and deliver an architecture that supports business needs for the Department and the whole of government strategic direction.As an Enterprise Architect, you will work with relevant...


  • Canberra, ACT, Australia Whizdom Recruitment Full time

    Whizdom Recruitment is seeking a talented Enterprise Software Solutions Specialist to join our team.We offer a competitive salary of $80,000 per annum, commensurate with experience.Job DescriptionThis role will play a critical part in customizing, enhancing, and maintaining FMIS applications to streamline accounting, budgeting, and financial reporting...


  • Canberra, ACT, Australia Compas Pty Ltd Full time

    Compas Pty Ltd, a leading Canberra-based recruitment and services company, is seeking an Advanced Enterprise Software Packaging Specialist to join their team. As a specialist in application packaging, you will work with Microsoft Endpoint Configuration Manager (MECM) and Intune to automate installation, configuration, and security updates.The ideal candidate...


  • Canberra, ACT, Australia Leidos Full time

    Software Support Specialist RoleJob DescriptionAt Leidos, we have an exciting opportunity for a skilled Software Support Specialist to join our Defence program. The successful candidate will play a key role in delivering an enterprise Health Knowledge Management System (HKMS) that enables better clinical decision making for the Australian Defence Force...


  • Canberra, ACT, Australia Leidos Full time

    About the RoleWe are seeking a highly skilled Enterprise Software Support Professional to join our team on a Defence program delivering an enterprise Health Knowledge Management System (HKMS).Key ResponsibilitiesProvide Level 2 and Level 3 software support for mission system applications involving interacting with end users, providing technical support and...

  • Software Developer

    1 week ago


    Canberra, ACT, Australia Infinite Consulting Full time

    Infinite Consulting, a renowned IT consulting firm, is seeking an experienced Enterprise Java Specialist to join our esteemed Federal Government Client. This is an ASAP start opportunity.About the Role:This position involves developing software applications using Java with respect to System Development Life Cycle (SDLC) and Agile development practices and...


  • Canberra, ACT, Australia OpenText Full time

    About OpenTextAs a leading enterprise software provider, we empower businesses to manage their core IT elements and drive transformation.The OpportunityWe are seeking a skilled Application Delivery Management Sales Specialist to join our team. As a trusted advisor, you will work with clients to identify business value and develop innovative solutions using...


  • Canberra, ACT, Australia Compas Pty Ltd Full time

    **About Compas Pty Ltd**: A Canberra-based, wholly Australian-owned recruitment and services company with over three decades of experience. We are seeking a skilled **Senior Enterprise Software Packaging Specialist** to join our dynamic team. As a key member, you will be responsible for automating installation, configuration, and security updates for...


  • Canberra, ACT, Australia OpenText Full time

    Unlock the Full Potential of Enterprise Software: OpenText, a global leader in enterprise software, is seeking a seasoned Sales Specialist to drive growth and success in our Application Delivery Management (ADM) sales team. With a proven track record of over-achievement and new business wins, you will leverage your expertise to create, qualify, develop,...


  • Canberra, ACT, Australia Leidos Full time

    Role Summary:We are seeking a skilled Software Support Analyst to join our Defence program, delivering an enterprise Health Knowledge Management System (HKMS). This system will empower the Australian Defence Force (ADF) to make informed clinical decisions by providing leading-edge healthcare services to ADF personnel.The successful candidate will be...


  • Canberra, ACT, Australia Aris Zinc Full time

    Job SummaryWe are seeking a highly skilled Enterprise Service Manager Specialist to join our team in Canberra. This is a 12-month contract with the possibility of extension for another 12 months.About the RoleThis Systems Analyst position is responsible for managing and maintaining enterprise service management software, ensuring seamless operations and...


  • Canberra, ACT, Australia Compas Pty Ltd Full time

    Unlock the Power of Enterprise MonitoringWe are seeking an experienced Enterprise Monitoring Specialist to join our dynamic team driving the development of enterprise monitoring capabilities. As a key member of our team, you will play a crucial role in ensuring seamless service integrations and notification solutions.About the Role:Collaborate with business...


  • Canberra, ACT, Australia Leidos Full time

    Explore your opportunity to contribute to the success of a global leader in Technology, Engineering, and Science Solutions and Services at Leidos Australia.We are seeking an Enterprise IT Support Specialist to join our team in Australia. This role will be primarily responsible for delivering exceptional technical support services to corporate computer...


  • Canberra, ACT, Australia Leidos Full time

    Software Support Analyst Role SummaryWe are seeking a skilled Software Support Analyst to join our team at Leidos. As a key member of our Defence program, you will be responsible for delivering an enterprise Health Knowledge Management System (HKMS) capability that enables better clinical decision making for the Australian Defence Force (ADF).Key...


  • Canberra, ACT, Australia Canberra Health Services Full time

    About the Role:We are seeking a skilled Senior Software Engineer to join our team in developing enterprise software solutions. The ideal candidate will have experience in designing and implementing large-scale software systems, as well as a strong understanding of software development principles and practices.Key Responsibilities:Design and develop...


  • Canberra, ACT, Australia OpenText Full time

    Join our team of experts at OpenText as a Sales Account Executive for Enterprise Software Solutions. In this role, you will be responsible for creating, qualifying, developing, and selling Application Delivery Management (ADM) solutions.The Opportunity:As a Sales Account Executive, you will lead with business value and engage both new and existing clients....


  • Canberra, ACT, Australia Fujitsu Full time

    Job Title: Application PackagerWe are Fujitsu, a global leader in technology and business solutions that transform organisations and the world around us.About the Role:We are seeking an experienced Applications Packager to provide on-going support across our Defence portfolio.The successful candidate will have a background across software and virtualisation...


  • Canberra, ACT, Australia Pegasystems Full time

    About the Role:Pegasystems is seeking a highly motivated and experienced Enterprise Business Development Specialist to join our Federal Government team in Canberra. As a Strategic Account Growth Manager, you will be responsible for developing trusted advisor relationships with multiple stakeholders across the Federal Clients.Your Key...


  • Canberra, ACT, Australia Ativion Full time

    We are seeking a highly skilled Enterprise Network Support Specialist to join our team at Ativion in Canberra, Australia. This is a full-time, permanent role with a competitive salary of $120,000 - $150,000 per annum.About the RoleThis exciting opportunity will see you providing second-line product support via phone and email, troubleshooting product and...