Enterprise Network Support Specialist
1 week ago
We are seeking a highly skilled Enterprise Network Support Specialist to join our team at Ativion in Canberra, Australia. This is a full-time, permanent role with a competitive salary of $120,000 - $150,000 per annum.
About the RoleThis exciting opportunity will see you providing second-line product support via phone and email, troubleshooting product and customer environment related issues, and delivering exceptional customer service to our clients.
Key Responsibilities- Provide timely and effective resolution to customer queries and technical issues
- Troubleshoot complex network problems using your expertise in Windows, Macintosh, iOS, Android, and Chromebook devices
- Develop and maintain knowledge of industry-leading technologies, including LDAP, Active Directory, e-Directory, DNS, and Group Policy
- Collaborate with colleagues to share best practices and improve the quality of customer support and services
To be successful in this role, you will need:
- A strong understanding of enterprise networks and experience working with similar technologies
- Excellent communication and interpersonal skills, with the ability to work collaboratively with clients and colleagues
- A proven track record of delivering high-quality customer service and resolving complex technical issues
In return for your hard work and dedication, we offer a comprehensive benefits package, including:
- A highly competitive salary and annual performance bonus
- Opportunities for professional growth and development
- A collaborative and dynamic work environment
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