Enterprise Network Support Specialist

1 week ago


Canberra, ACT, Australia Ativion Full time

We are seeking a highly skilled Enterprise Network Support Specialist to join our team at Ativion in Canberra, Australia. This is a full-time, permanent role with a competitive salary of $120,000 - $150,000 per annum.

About the Role

This exciting opportunity will see you providing second-line product support via phone and email, troubleshooting product and customer environment related issues, and delivering exceptional customer service to our clients.

Key Responsibilities
  • Provide timely and effective resolution to customer queries and technical issues
  • Troubleshoot complex network problems using your expertise in Windows, Macintosh, iOS, Android, and Chromebook devices
  • Develop and maintain knowledge of industry-leading technologies, including LDAP, Active Directory, e-Directory, DNS, and Group Policy
  • Collaborate with colleagues to share best practices and improve the quality of customer support and services
Requirements

To be successful in this role, you will need:

  • A strong understanding of enterprise networks and experience working with similar technologies
  • Excellent communication and interpersonal skills, with the ability to work collaboratively with clients and colleagues
  • A proven track record of delivering high-quality customer service and resolving complex technical issues
What We Offer

In return for your hard work and dedication, we offer a comprehensive benefits package, including:

  • A highly competitive salary and annual performance bonus
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment


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