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Contact Centre Operations Leader
3 weeks ago
The role is responsible for ensuring the efficient and effective operation of the contact centre. The Operations Manager will be accountable for delivering the core operations of the contact centre and contributing to the business plan.
Key Responsibilities:- Liaise with senior managers and team leaders to promote an operational understanding required for the contact centre's success.
- Hold detailed knowledge of relevant regulatory frameworks and apply sound workforce management principles.
- Lead and mentor team leaders.
To be considered for the role, you must demonstrate leadership skills, resource management expertise, problem-solving abilities, service excellence, written communication skills, planning and organising capabilities, change management acumen, and stakeholder management expertise.
Requirements:- Demonstrated capacity to manage a diverse contact centre.
- Demonstrated capacity to develop a thorough working knowledge of legislation.
This role requires strong leadership and management skills, as well as the ability to adapt to changing circumstances.
