Customer Service Leader

1 day ago

Ballarat, Victoria, Australia beBeeManager Full time $97,955 - $111,142

Job Overview

The role of Team Manager in our organization requires a seasoned leader to oversee contact centre operations, ensuring seamless delivery of services to consumers. This position demands sound knowledge of relevant legislation and policies, coupled with excellent leadership and people management skills.

Key responsibilities include coaching and guiding team members, providing information and advice on various topics, including renting and tenancy, consumer law, and dispute resolution. The successful candidate will work closely with other managers to promote operational excellence within the team.

Required Skills and Qualifications:

  • Leadership, coaching and people management experience in a contact centre environment.
  • Sound knowledge of the legislation and policies administered by Consumer Affairs Victoria.
  • Ability to operate computerized information and contact centre systems.
  • Desirable: qualifications or equivalent experience in a contact centre environment.

Benefits:

This role offers a stimulating work environment, opportunities for professional growth, and a commitment to diversity, inclusion, and equal opportunity practices. Our organization prioritizes employee well-being and encourages flexible working arrangements.

Others:

We strongly recommend that all employees be fully vaccinated against COVID-19. All applications should address the key selection criteria, and applicants must have relevant rights to work in Australia. Applications close at 11.59pm on Sunday 3 August 2025.

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