Contact Centre Advocate

1 week ago

Ballarat, Victoria, Australia beBeeCustomerService Full time $53,017 - $75,129

About this role

The Department of Government Services brings together essential day-to-day services to make things easy and seamless for Victorians and businesses.

Consumer Affairs Victoria sits within the Customer and Regulatory Services group, aiming to inform and support Victorian consumers and businesses.

We provide contact centre services across CAV's legislative remit.

  • Do you have a passion for customer service?
  • Are you looking to re-enter the workforce or transition towards retirement?
  • Interested in flexible working arrangements?
  • Work / Life balance - no weekends, public holidays or after hours work
  • Want to work in an inbound-only contact centre?

Multiple ongoing positions are available.

To succeed in this role, you must demonstrate:

  • Exceptional customer service;
  • The ability to manage difficult conversations;
  • Influence and persuasion;
  • Effective communication;
  • Critical thinking and problem-solving skills.

This position requires experience in a Contact Centre/Customer Service Environment, but we offer training. We promote collaboration and inclusion.

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