Technical Expertise Consultant

4 days ago

Sydney, New South Wales, Australia beBeeCustomerFocused Full time $200,000 - $225,000
Senior Technical Account Manager

We are seeking a highly motivated customer-focused technical expert to join our team as a Senior Technical Account Manager.

About the Role

The Senior Technical Account Manager will own the post-sales support experience for Cloudflare's largest Enterprise customers, ensuring smooth operations and proactive technical guidance.

Key Responsibilities
  • Serve as the primary technical support contact for assigned Enterprise customers.
  • Build and maintain strong cross-functional relationships with Product, Engineering, Account Executives, Customer Success, Professional Services, and Partners to support every phase of the customer journey.
  • Collaborate with internal teams to ensure high customer satisfaction, delivering world-class technical support and advocacy.
  • Provide actionable customer feedback to Product and Engineering teams to help shape product improvements.
Requirements
  • Minimum 8 years of experience in a customer-facing, technical support, or account management role.
  • Proven ability to work with Fortune 500 companies and senior leadership.
  • Strong problem-solving skills, ability to work independently, and handle multiple priorities.

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