Technical Consultant

12 hours ago

Sydney, New South Wales, Australia Skyhigh Security Full time
Overview About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry.
Our mission is to protect the world's data, and because of this, we live and breathe security.
We value learning at our core, underpinned by openness and transparency.
Job Title Job Title: Technical Consultant Role Overview As a Technical Consultant in the Skyhigh Customer Value team, you will play a critical role in ensuring customers maximize the value of our solutions.
You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization.
This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers.
By leveraging your technical expertise and customer-centric approach, you will drive operational success, best-practice adoption, and long-term customer satisfaction.
Technical Consultants directly guide our customers throughout their product adoption journey, ensuring they achieve their security and network transformation goals.
Responsibilities Deployment and Execution: Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on the Solution Architect's design.
Configure security policies, user access controls, and enterprise integrations.
Perform policy migration and optimization to ensure compliance and best practices.
Conduct pilot testing, UAT, and final production rollout.
Deliver technical training and enablement to customer teams to effectively manage the product.
Customer Engagement & Support: Provide ongoing technical guidance and troubleshooting support for complex issues.
Lead best practice workshops and enablement sessions to upskill customer teams.
Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution.
Provide context and help to the Support team to ensure that service requests are addressed and effectively communicated to the customer.
Manage and escalate customer concerns internally when necessary.
Customer Adoption & Expansion: Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution.
Monitor solution performance, adoption and provide proactive recommendations to improve efficiency, security, and compliance.
Participate in business reviews and conduct technical health checks to track progress and address gaps.
Identify opportunities for expansion by assessing additional use cases, security needs, and feature adoption.
Assist with change management and internal advocacy within customer teams to drive long-term adoption.
Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives.
Documentation, Knowledge Sharing and Continuous Improvement Document deployment procedures, configuration settings, and optimization strategies.
Contribute to the internal knowledge base for Professional Services and TAM best practices.
Mentor and coach other Technical Consultants and Technical

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