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Customer Service Professional

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Sydney, New South Wales, Australia beBeeService Full time $65,000 - $85,000
Customer Experience Representative

We are seeking a dedicated and experienced customer service professional to join our team at Rydges Resort Hunter Valley.

  • The ideal candidate will be responsible for providing exceptional customer service and managing guest reservations to ensure a seamless experience.
About the Role

As a customer service representative, you will be the first point of contact for guests and will be responsible for responding promptly and courteously to all inquiries and reservation requests.

  1. Efficiently process guest reservations, modifications, and cancellations using advanced technology systems.
  2. Maintain accurate and up-to-date records of guest interactions and preferences.
  3. Collaborate with the wider team to ensure a consistent and positive guest experience.
  4. Provide recommendations on room types, resort amenities, and local attractions to enhance the guest experience.
Requirements

We are looking for someone with:

  • Proven experience in a customer service or reservations role within the hospitality and tourism industry.
  • Excellent communication and interpersonal skills, with the ability to provide a warm and friendly service.
  • Strong problem-solving and decision-making skills to handle guest inquiries and requests.
  • Proficient in using technology systems and software.
What We Offer

Our resort offers a dynamic and fast-paced work environment, with opportunities for career growth and development.

Join us as we strive to deliver exceptional customer experiences and create lasting memories for our guests.