Customer Service

3 days ago

Sydney, New South Wales, Australia Sms Professional Full time

We are urgently looking for an experienced Customer service operator to join this global organisation. Starting as a temp then transition to perm, working in the new offices in Macquarie Park, which is in walking distance to the metro.
- This position will see you dealing directly with patients, hospitals and clinics, ensuring they have the right equipment to undertake home treatment. The role includes but is not limited to:

- Creation and set up of all new patients
- Organisation of the initial delivery and follow through
- Liaise with treating hospitals on patients details and requirements
- Follow up on new patients pre and post ordering
- Review and investigation of customer complaints
- Data entry of all relevent information
- Incoming and outgoing calls
- Previous experience working in a similar role
- Proficiency in using ERP systems - preferrably SAP, but not essential
- Strong time management and organisational skills
- The ability to multi task
- Excellent, clear communication skills

Some experience working in the logistics/warehouse area will be favourable, as well as previous Call Centre work

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